Stop the Bleed, Reclaim Your Revenue

Eliminate Credit Card Processing Fees by Enhancing Patient Experience
Presented by: Seth Gollin and Ronnie Klein
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General Dentists

Audience

July 9, 2026

Date

7 PM Central

Time

1 CE Credit

Credits

Free

Cost

Live Webinar Lecture

Method

Don't Miss the Rest of the Series!

Don't Miss Part 1 of the Series!

About the Course

Course Contents

Course Description

For decades, credit cards have been a staple in dental practice transactions, yet this convenience comes with a growing and often overlooked financial burden. Modern dental practices may lose significant revenue annually to processing fees, impacting overall practice profitability and operational performance.

While some practices choose to pass surcharges onto patients, this approach can create friction and negatively affect the patient experience. This course explores the historical emergence of credit card reliance in dentistry and examines alternative strategies that move beyond the traditional “practice pays” or “patient pays” model.

Attendees will explore evolving payment approaches and workflows that may help practices improve collections, support case acceptance, and enhance operational efficiency while maintaining a positive patient experience. The course will also discuss consumer payment behaviors and practical considerations for implementing modern payment infrastructure within the dental practice environment.

Learning Objectives

  • Identify common financial and operational challenges associated with payment collection workflows in dental practices
  • Differentiate traditional payment processing models from integrated and embedded payment technologies used in modern healthcare environments
  • Evaluate how payment workflows and financial communication strategies may influence patient experience, case acceptance, collections, and operational efficiency
  • Discuss how patient payment preferences and consumer behavior can impact practice revenue cycle management and overall practice performance

Stop the Bleed, Reclaim Your Revenue

 Course Details

  • Course Fee: Free
  • Credits: Catapult Education designates this activity for 1 credit continuing education credit.
  • Method: Live Webinar Lecture
  • Audience: General Dentists
  • AGD Subject Code: 550

Meet the Instructor

Seth Gollin, Co-Founder of SynchPay

Seth is a co-founder of SynchPay. With over 25 years of Wall Street experience, a network of high-level finance executives, and a focus on payments, technology, and healthcare, Seth brings a keen eye for inefficient markets to the world of dental payments. Seth lives in New York City with his wife and two children (after whom SynchPay is named). Seth has a B.A. in Finance from Lehigh University.

Ronnie Klein , VP of Dental of SynchPay

Ronnie Klein is a visionary leader with over 50 years in the dental industry. As the founder and COO of Real Virtual Team LLC, he specializes in consultancy and advisory services, impacting healthcare and professional sectors with expertise in strategic sales and leadership in B2B and B2C strategies.As Vice President of Customer and Team Engagement at Henry Schein, Ronnie advanced business processes and sales efficiency, ranking in the top 1% of Field Sales Consultants for 25 years. His leadership earned him the "Total Solution Provider Award," the highest accolade for sales excellence. Ronnie initiated "Give Kids a Smile" in New York, benefiting over 7 million children in partnership with the American Dental Association. He also taught consultative sales and management at Dale Carnegie. With a Bachelor’s degree in Business from the University of Buffalo, Ronnie is dedicated to elevating customer experiences and driving innovation in the dental sector, inspired by the philosophy, “The people who are crazy enough to think they can change the world are the ones who do." 

Sponsored by:

Catapult Education, LLC is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
Approved PACE Program Provider. FAGD/MAGD Credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. 6/1/24 to 5/31/28. Provider ID 306446.

Disclaimer

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Disclosure

Catapult Education received commercial support from SynchPay for this activity. Seth Gollin and Ronnie Klein are employed by SynchPay. 

Catapult Education is an approved AGD PACE and ADA CERP Provider, delivering clinically relevant continuing dental education designed to meet the needs of dental professionals and support the integration of new techniques, practice management strategies, and treatment options into practice.

Catapult Education is committed to maintaining the quality, objectivity, and scientific integrity of all courses. Content is grounded in scientific research, and instructors are expected to support clinical recommendations with research-based data.

Instructors must disclose any conflicts of interest or relationships with commercial entities, including financial support, honoraria, or provision of products and equipment, and are required to present content free from commercial bias. Where appropriate, they are encouraged to present a range of product options to ensure a balanced view of therapeutic approaches.

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