From Search to Chair

How Patient Journey Automation Drives Production
Presented by: Mariana Alvarenga  & Alma Boston
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General Dentists, Practice Owners, Office Managers, Operations Managers

Audience

May 19, 2026

Date

7:30 PM Central

Time

1 CE Credit

Credits

Free

Cost

Live Webinar Lecture

Method

Don't Miss the Rest of the Series!

Don't Miss Part 1 of the Series!

About the Course

Course Contents

Course Description

Dental practices are facing growing pressure in 2026, including lower reimbursements, rising overhead, and ongoing staffing challenges. At the same time, most new patients now begin their search for dental care online, creating new opportunities for practices that can effectively capture and convert that demand.

In this CE course, explore how practices are using automation to guide patients from online search to scheduled appointments and ultimately into the chair. Learn how to leverage a digital patient journey, including online scheduling, insurance verification, and paperless check-in, to reduce administrative friction and improve access to care. This approach helps turn new patient interest into real production and practice growth.

Learning Objectives

  • Evaluate strategies for strengthening the digital front door: Improve visibility and conversion with modern web best practices, search optimization, and direct-to-calendar scheduling (e.g., Google Reserve)
  • Identify opportunities to streamline admin workflows: Use automated eligibility and digital intake forms to reduce manual entry, prevent denials, and free the team for patient care
  • Explain how integrating practice management data with patient communication tools can improve patient engagement, treatment acceptance, and long-term retention

From Search to Chair

 Course Details

  • Course Fee: Free
  • Credits: Catapult Education designates this activity for 1 credit continuing education credit.
  • Method: Live Webinar Lecture
  • Audience: General Dentists, Practice Owners, Office Managers, Operations Managers
  • AGD Subject Code: 550

Meet the Instructors

Alma Boston, Solutions Consultant, Henry Schein One

With more than 20 years devoted exclusively to the field of dentistry, I bring extensive experience in private practice and dental education. My passion for the profession is complemented by a comprehensive understanding of team dynamics, office culture, and the critical role that online visibility and innovative tools play in supporting front desk efficiency and overall practice performance.

In 2018, I joined Henry Schein One, where I now serve as a Solutions Consultant specializing in Patient Communications and Practice Marketing. In this role, I collaborate closely with dental teams to deliver guidance and customized solutions that foster practice growth, strengthen patient engagement, and promote long-term success. I am driven by the opportunity to build meaningful relationships with staff and empower practices to reach new levels of growth and patient connection.

Mariana Alvarenga, Solutions Consultant, Henry Schein One

Mariana brings over seven years of experience in the dental industry, combining clinical operations, business management, and dental software expertise. She began her career as an office manager, where she developed a passion for improving practice efficiency and patient experience, later opening and managing a dental practice herself.

Recognizing the growing role of technology in dentistry, Mariana transitioned into dental software and joined Henry Schein One. As an Ascend Certified Trainer and Solutions Consultant, she has supported DSOs and private practices—including Smile Brands, P1 Dental Partners, and 42 North Dental—by streamlining Dentrix Ascend implementations and workflows. Based in Greenville, South Carolina, she enjoys staying active outdoors and on the pickleball court.

Sponsored by:

Catapult Education, LLC is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
Approved PACE Program Provider. FAGD/MAGD Credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. 6/1/24 to 5/31/28. Provider ID 306446.

Disclaimer

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Disclaimer

Catapult Education, LLC provides content that may include opinions, techniques, and recommendations from a variety of writers and speakers. These views are not necessarily endorsed by Catapult Education, LLC, its affiliates, or sponsored dental partners.

Participants should consult their state licensing board to determine applicable certification or licensing requirements and whether a course meets those requirements. It is the responsibility of each individual dentist to report CE activities accordingly.

Viewers are responsible for verifying the accuracy, validity, and relevance of all content before applying any information in a clinical or other setting. Catapult Education, LLC and its affiliates, contributors, and sponsors disclaim any liability for adverse outcomes resulting from the use of information presented on its sites.

Commercial Disclosure

This Catapult Education, LLC presentation is made possible through the continued support of Henry Schein One. Alma Boston and Mariana Alvarenga are employed by Henry Schein One.  

Catapult Education is an approved AGD PACE and ADA CERP Provider, delivering clinically relevant continuing dental education designed to meet the needs of dental professionals and support the integration of new techniques, practice management strategies, and treatment options into practice.

Catapult Education is committed to maintaining the quality, objectivity, and scientific integrity of all courses. Content is grounded in scientific research, and instructors are expected to support clinical recommendations with research-based data.

Instructors must disclose any conflicts of interest or relationships with commercial entities, including financial support, honoraria, or provision of products and equipment, and are required to present content free from commercial bias. Where appropriate, they are encouraged to present a range of product options to ensure a balanced view of therapeutic approaches.