Ankur Gupta, DDS

How is it that flawed, ordinary, already busy individuals, led by a flawed and ordinary leader can somehow create an extraordinary practice? It starts with spilled coffee. Join Dr. Gupta, as he introduces a visionary approach to our work as dental professionals, providing clear, specific challenges to take back to work on Monday as the first steps in creating an extraordinary workplace, team, and patient experience.
(Full Day)

Learning Objectives: 

• Create a specific, actionable long-term vision for your practice
• Determine the consistent barriers to an extraordinary practice, and create a specific plan to eliminate those barriers
• Utilizing a creative and effective incentive system, create a step-by-step plan to achieve and implement long term practice improvement

What makes your office different? If you answered "friendly, caring, great clinical skills, etc," sorry, every dental office believes they too possess those "unique" characteristics. In this presentation, Dr. Gupta shares specific services that any office can employ, which will leave patients completely amazed.
(Half Day)

Learning Objectives:

• Create a new patient experience that immediately sets you apart from any other dentist in your community
• Utilize photography and emotionally-based interviews with patients to create a strong connection between them and their oral health
• Develop a solid 'hand-off' strategy so that complex patient situations never fall through the cracks

No matter how incredible your team, processes, and systems may be, dentistry will never be able to avoid uncomfortable situations and potentially angry patients. Dr. Gupta presents concepts from a former FBI hostage negotiator that will diffuse and create calm even during the most stressful situations in the office.
(Half Day)

Learning Objectives:

• Understand what is generally going through the mind of the other party during a contentious conversation
• Apply heavy, serious negotiating techniques to everyday conversations, like kid’s bedtimes, and daily chores
• Implement specific and systematic speaking habits revolving around active listening

Our professional happiness doesn’t come from the depth of our clinical knowledge or the profitability of the practice; rather, it comes from the collective happiness of the team that we surround ourselves with on a daily basis. One crabby individual can ruin an otherwise great day, just as an inspiring and upbeat group can provide energy and positivity no matter how the rest of the day goes.
(Full Day)

Learning Objectives: 

• Gain strategies and tools for inspiring a culture of self-directed leaders in the practice
• Explore a culture of autonomy in which team members feel ownership with practice improvement and implementation
• Identify internally designed accountability systems
• Formulate an incentive-based vision for your practice and dental team

In this presentation, Dr. Gupta shares the most effective strategies for restoring general dentists to communicate, plan, and market dental implants in their office. This lecture will provide fully-implementable steps from the very beginning of the process, gaining patient interest and trust, to the most cutting-edge techniques and solutions in the realm of dental implant restorative therapy. (Full Day)

Learning Objectives: 

• Discover communication and case presentation to get patients excited about implant therapy
• Explain the ideal communication process between surgical specialist and restorative dentist, maximizing successful and predictable long-term restorations
• Lean the newest and most dynamic strategies that are effectively being used by the leaders in dental implantology
• Understand the difficulties and potential conflict when introducing a new service/profit-center in an already busy office, and learn steps to reduce that frustration

Dental case acceptance and refusal often cannot be rationally explained.  Our profession has taught us that the ability to smile and properly function is tremendously valuable, yet we often find patients seemingly incapable of understanding such value.  Instead of negatively judging these patients, it is important that we understand what is actually going on inside our patient's heads at the time when complex dental recommendations are made.  By understanding our patients, we will become much more successful at getting them to understand us and realize the value of what we have to offer. 
(Full Day)

Learning Objectives:

• Develop a patient-centered, emotion-based clinical exam, shedding the coldness and objectivity taught in dental school
• Understand the major psychological barriers preventing patients from moving forward with treatment, and learn the best ways to uncover and empathize with those
• Discover the value in starting the new patient interview during the initial phone call
• Return to the office the next day with several actionable tools that will get your patients to say "yes" to complex full mouth treatment